Privacy Policy

1. Information We Collect

We may collect the following types of information from users and drivers:

A. Personal Information

• Full name
• Mobile phone number (required for SMS notifications)
• Email address
• Vehicle information (truck type, license plate number, etc.)
• Reservation details and parking history

B. Payment Information

Payment information such as credit or debit card details is processed securely through third-party payment providers.

We do not store or have access to your full payment card numbers.

C. Automatically Collected Information

• IP address
• Browser type and device information
• Usage data, such as pages viewed and actions taken on the Platform
• Cookies and tracking tools (see Section 8)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage user accounts
• To process reservations and payments
• To send SMS notifications related to your reservation and parking
• To provide customer support and communicate service updates
• To improve the performance, stability, and security of the Platform
• To enforce our Terms of Use and prevent fraudulent activity
• To send optional promotional emails or text messages (if you consent)

3. SMS and Email Communications

Transactional Messages

By using the reservation Platform, you agree to receive SMS messages containing reservation confirmations, parking instructions, account notifications, or important service alerts.

These messages are required to complete your booking and cannot be opted out of.

Marketing Messages

You may choose to opt in to receive marketing emails or promotional SMS messages.

Message frequency may vary. Standard message and data rates may apply.

Reply STOP to unsubscribe from marketing texts. Transactional messages will still be delivered.

4. How We Share Your Information

We respect your privacy. Your personal information is never sold or shared with third parties for advertising or promotional purposes.

We may share your information only with:

• Payment processors to complete financial transactions
• Service providers that support the Platform (SMS gateways, hosting providers)
• Law enforcement if required by law, court order, or to protect the safety of our facility or customers

5. Data Security

We maintain reasonable administrative, physical, and technical safeguards to protect your information from unauthorized access, misuse, or disclosure.

However, no online platform is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide the services you requested
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our Terms of Use

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your personal data (subject to legal retention requirements)
• Opt out of marketing communications

To exercise your rights, you may contact us using the information in Section 12.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve user experience, analyze traffic, and remember your preferences.

You may manage or disable cookies through your browser settings; however, doing so may affect the functionality of the Platform.

9. Third-Party Services

The Platform may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external sites.

We encourage users to review the privacy policies of any third-party services they interact with.

10. Children’s Privacy

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: